Reference

Your legal terms before account access

Clear account terms, privacy choices and India law context are available before you open your 3dsky account.

India law contextUPI record checksCookie controlAccount security requests

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How local law shapes account use

3dsky Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This legal notice sets out how our terms apply when you create an account, keep wallet records, use payment details and contact us about your rights. We write these terms for India in clear language, but your ability to access any part of the site depends

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on the law in your state or location. Where local law does not permit access, we may restrict, suspend or decline account activity. Payment references such as UPI, Paytm, PhonePe and Google Pay are used here only to explain record handling, verification and dispute checks. We
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may ask for identity, transaction or device details when required for account safety, fraud checks, tax, legal requests or payment reconciliation. If a term changes, we aim to show the updated wording before it affects your account choices.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Ways to reach us on legal matters

Legal questions need a clear route, not a loop of generic replies. Use the path that matches your request and include the email or mobile number linked to your account, the date of the issue and any payment reference. We may ask extra checks before sharing records, changing details or discussing wallet activity.

Team online

Legal email

Send privacy, terms or account-rights requests to our legal mailbox with your account email and a short description. We reply after verifying that the request comes from you or an authorised representative.

Account help chat

Use chat inside your account for urgent legal queries about access, verification or document requests. Chat staff can raise a case and point you to the right team without exposing private records in open messages.

Document request

If you need copies of terms, wallet logs or KYC status details, ask for a document request. We may redact security markers, internal risk checks or third-party data before sending files.

ACCOUNT CARE

Your account records stay manageable

Our legal process is built around verifiable records, limited access and clear request handling. We keep account data only for reasons tied to service use, payment reconciliation, security, dispute checks, legal duties…

Data we collect

We collect account details, device signals, login records, wallet activity and contact history when you use the site. These records help us verify ownership, process legal requests and handle payment disputes.

Cookie choices

Cookies help remember sessions, security checks and site preferences. You can change browser settings, but blocking some cookies may affect login, payment confirmation screens or access to legal request forms.

Account security

We use verification steps before changing account details, sharing records or processing sensitive requests. If a login looks unusual, we may pause access until you confirm ownership through the requested checks.

Record retention

We retain records for legal duties, payment reconciliation, fraud checks and dispute handling. When records are no longer needed for those reasons, we delete, anonymise or restrict them under our internal schedule.

Correction requests

If your name, email, mobile number or payment reference is wrong, contact us with proof of the correct detail. We may keep the earlier entry as an audit trail where required.

Escalation path

If our first reply does not answer your legal request, ask for escalation within the same case. Keeping one case thread helps us track dates, documents and prior checks accurately.

Legal answers before you join

These answers explain common legal requests linked to your account, wallet records, cookies and India access rules. They do not replace legal advice, and they may change when laws, payment requirements or our terms change. If your issue involves a specific transaction or identity check, contact us with the related account details.

Access depends on local law and is available where local law permits. We may ask you to confirm location, age permitted by law and account details before allowing access or continuing account activity.

We may keep account details, login records, device data, payment references, wallet activity and messages. These records support verification, fraud checks, dispute handling, tax duties and responses to lawful requests.

Yes, you can request a copy of account records linked to you. We will verify your identity first and may exclude internal security markers, third-party data or records restricted by law.

Contact us with the detail that needs correction and proof showing the accurate value. We update eligible records after checks, while keeping audit entries where legal or security duties require them.

UPI, Paytm, PhonePe and Google Pay references may be checked for reconciliation, dispute review, fraud prevention or legal reporting. We use these details to match wallet activity with account ownership.

Cookies support login, session safety, consent choices and request forms. You can adjust browser settings, but some account or legal-request features may not work correctly if essential cookies are blocked.

Reply in the same case thread and tell us the request is resolved. We may keep the case record for audit, legal duties, security checks or to handle later disputes.

Your legal terms before account access

Ways to reach us on legal matters

Legal email

Account help chat

Document request

Your account records stay manageable

Data we collect

Cookie choices

Account security

Record retention

Correction requests

Escalation path

Legal answers before you join

01 Who can access 3dsky from India?

02 What data do you keep for legal reasons?

03 Can I ask to see my account records?

04 How do I correct account details?

05 Why may a payment record be checked?

06 How do cookies affect my legal choices?

07 How do I close my account data request?

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